Going Above and Beyond

Housing Management is busy work and it takes a hard working team to deliver the high quality service that residents deserve. The frontline nature of our work also means that there are times when our staff are presented with situations that need them to go above and beyond, burn the job description and get stuck in! These are just a few examples from the last three months:

·        Support and advocacy, by one of our Housing Managers, on behalf of a diabetic resident, whose garden was overgrown and had a number of outstanding repairs

·        Support by the Housing Team in welcoming a resident who had been assaulted at his temporary accommodation. We secured funding and a contractor to paint his flat and install new flooring, following up with a welcome visit a month later to confirm he’s settling in well

·        Collaborating with the Homeless Prevention and GP services to support a local family going through a crisis, securing hostel accommodation and working proactively to demonstrate our empathy and duty of care

·        Working with translators to ensure residents whose first language isn’t English can engage with us to the fullest extent, including updating tenancy agreements to ensure one resident, who frequently travels for more than eight weeks, isn’t breaching the terms of their tenancy

·        Liaison with Rydon to get a resident’s hot water fixed and prevent them from needing to move into temporary accommodation

·        Working with social services to remove household items and allow a kitchen and bathroom upgrade to take place, meeting the contractors on the morning the work was taking place to make sure access was sufficient and the resident felt supported on what was a stressful day for her

Pinnacle staff are expected to deliver excellence; putting residents first and solving their problems, and our Canning Town staff live these values, day in, day out. Tremendous work, team!